Furinno Just 3-Tier Turn-N-Tube End Table / Side Table / Night Stand / Bedside Table with Plastic Poles, 1-Pack, Columbia Walnut/Black

Received defective part. Furrino customer service told me they’d replace it, but never did (UPDATED). When buying a $13 table, it’s only fair keep realistic expectations. When I opened the box, it was apparent that the materials used were of low quality. Again though, you don’t get a heavy duty shelf for $13.xx, so it’s unreasonable to expect otherwise. I actually purchased 2 of these. Assembly is straight forward and basically involves screwing two sets of short and long poles into one another, with the 1/2″ particleboard shelves sandwiched in between. The first one went together fine. While assembling the second, as I was screwing the small pole with male threads into the long pole with female threads, the threaded end of the small pole broke off, rendering the pole (and item itself,) useless. Thankfully, the manufacturer included a website where replacement parts could be obtained. I filled out the form, providing my personal information, copies of the amazon invoice, an image of the part, etc., and quickly received a reply from the manufacturer (Furrino), saying that a replacement short pole would be shipped out right away and should arrive in 3-5 days. The good customer service and fast response impressed me. Then five days passed, and still no replacement part. Seven days passed…still no part. At that point, I e-mailed Furrino twice, asking for status updates, and never received another reply. It has now been 7-days, and still no replacement part or response to my e-mails. Had Furrino followed-through with what they said they were going to do, I would have no complaint with receiving a defective part, because that happens. The fact that they lead me to believe my replacement part was on the way, and then never sent it and then chose to ignore my e-mails, is what ticks me off. If I had it to do over again, needless to say, I’d avoid buying anything from Furrino., as their pledge of customer service is nothing more than a mirage.8/19 update: My initial replacement part request was sent to Furinno on 8/8, and I received an e-mail confirming that the part had been sent on 8/10, which said it should arrive in 3-5 days, and that ttacking information would be forthcoming. Though I never received tracking information or responses to my e-mails requsting a status update, the replacement part arrived out of the blue on 8/19. It took twice as long as they estimated, but I wouldn’t had no problem with that whatsoever, if only they had at least responded to my e-mails and confirmed shipment of the part. As it stands, it’s only fair that I update my rating to reflect the fact that, despite the poor communication, the part ultimately came. To reflect that fact, I’ve increased my rating from 1-star to 3-stars.

Surprisingly good for the low price. I was tired of buying overpriced nightstands so I decided to try this. For the price, it is excellent. You can easily put a lamp, clock, book, etc., on the shelves, and it does not wobble.Moreover, the easy assembly requires no tools, as the bars are made of rubber and simply screw in. I think this end table works for anyone, but especially college students living in confined spaces. I am not a college student, but I know they like useful, small, and inexpensive items for their dorms. (It comes in a small box.)I recommend this purchase, as I got two and do not regret it.